We manage the custom software your business runs on.
The way an enterprise support and customer success organization would — sized and priced for a small or medium business. To do that well, we either harden what you've already built (often in Lovable, Bolt, Replit, or Claude Code) or we build it for you. Either path starts with an honest look at what's there.
The recurring service. What you actually buy from us.
Six standing disciplines applied to your system every month. The same shape an enterprise IT and customer success org runs on — adapted for the velocity and scale of a small business running on custom software.
We see it before you do.
Uptime and synthetic checks, error tracking, p95 latency, queue depth, backup success. Reviewed weekly. Anomalies paged.
One number. Real people.
Business-hours response by default. 24/7 on-call available via the High-Availability rider. Post-mortems written and shared.
Bug fixes and trivial enhancements, included.
Bug fixes, small copy or field changes, dependency updates, security patches, quarterly dependency audits, backup restore drills. If an agent can just do it, it's done.
Deploys that don't scare anyone.
Staging environment, change reviews, reversible deploys, release notes in plain English, a record of every change.
It's not ops if it's in someone's head.
Runbooks, architecture diagrams, data maps. Kept current. Handed to you any time, readable by a non-engineer.
Quarterly value review.
Uptime, incidents, fixes, spend, risks we're watching, what we recommend next. Thirty minutes, written summary.
Before Ops, we have to know what we're operating.
Two entry points depending on what you arrive with. Each one ends the same way: with a fixed quote on one page, and a plan to hand the system off into Software Ops.
A structured review of your working system — what it is, what it's running on, what'd break first, and what it'd cost to operate accountably.
- Eight-category technical review
- Plain-English risk summary
- Fixed quote for Harden + Software Ops
Bring the system up to an operable standard: source control, separated environments, secrets out of code, proven backups, monitoring and error tracking, reversible deploys, minimum auth work. Scoped from the assessment.
A paid engagement that turns your workflow into a real design: data model, flows, interface sketches, and a fixed build quote. Fee credited in full against Build.
- 2–3 working sessions
- Written spec you can take anywhere
- Fixed quote for Build + Software Ops
Custom apps, portals, integrations, and automations built on a modern AI-native stack. Delivered with infrastructure-as-code, runbooks, observability, and a handoff to Software Ops already scoped.
↓ both paths land in Software Ops ↓
We're the turbo, not the speedbump.
You came to AI-built software for the velocity. We're not going to take that away — we're going to compound it. Change requests that take a month? Tickets routed through a committee? Not us.
If an agent can just do it, it's done.
Copy tweaks, field additions, small UI changes, bug fixes, minor enhancements. Things that take an agent minutes and used to take a dev a week. Covered under your Software Ops fee — no tickets, no approvals.
Dedicated capacity when you need to move.
Planned capacity blocks for bigger changes — a new module, a new integration, a new role. Scoped in writing, shipped on a stated date. Several pricing options depending on your cadence.
Build in the same stack. We'll absorb it.
If you want to keep building yourself — in Claude Code, Cursor, Lovable, or straight from the browser — we'll share the methodology, the guardrails, and the review loop. You ship. We harden what lands and fold it into what we operate.
Honest about the economics.
Software Ops is a fixed monthly fee, which means our margin depends on not getting trapped in endless unscoped enhancement work. Trivial is free. Real capacity is scoped. Everyone knows what they're buying — the only shape of this that stays sustainable for both sides.
Frequently asked questions
What exactly is included when you Maintain our software?
Six standing disciplines, applied every month. We monitor the system continuously. We respond when something breaks. We maintain it — bug fixes, dependency updates, security patches, restore drills, the small stuff. We ship changes safely, with a separate testing environment, reviewable releases, and a way to roll back when something goes wrong. We keep documentation current against the actual code. And we send you a written quarterly value report. Trivial changes — copy edits, small UI tweaks, minor logic adjustments — are included in the standing fee. If a software agent can just do it, it’s done. We don’t bill you separately for ten-minute work.
Can our internal team or outside contractors still push code updates while you maintain the system?
Yes. If you have an internal builder, or you want to keep building yourself in Lovable, Bolt, Replit, or Claude Code, we share the methodology, the guardrails, and the review loop. You ship. We harden what lands and fold it into ongoing Software Ops. The velocity stays, the operational risk doesn’t grow with it.
If we submit our own updates, how do you manage quality control?
Our operating framework runs an automated assessment on every incoming change — scope, complexity, risk. Trivial and standard changes flow into normal Software Ops without ceremony. Anything the framework reads as a meaningful architectural change or a higher-risk modification gets routed to an operator for human review before it merges into the main system. Your system doesn’t get broken by a well-intentioned update.
How do you handle major new features versus regular maintenance?
Support keeps the system healthy. Enhancements move it forward. Two different jobs, deliberately priced separately — because anyone who promises you "unlimited changes" inside a flat fee is going to either slow-walk your real requests or quietly run their business into the ground, and we’d rather just be honest about it. New features, significant workflow changes, or new reporting suites get scoped as a Change Capacity Block or an Enhancement Sprint, with a written scope and a fixed price.
Do you provide 24/7 enterprise-level incident response?
Standard tiers are business-hours response by default, and we’ll be straight with you — that’s what most small businesses actually need. The systems we operate are SMB-critical, not enterprise-critical. If you do need 24/7 on-call coverage and tighter recovery commitments, the High-Availability rider is available on the larger Software Ops tiers, priced separately.
Will we know what you are actually doing to maintain the software every month?
Yes. The biggest risk to a managed-services relationship isn’t the price — it’s the value going invisible over time. Every account gets a Quarterly Value Report: incidents prevented, uptime, fixes shipped, risks we’re watching, what we recommend next. Thirty minutes, written summary, no theater.
Start with an honest look at what's there.
Free assessment if you have something running. Discovery ($3,000, credited) if you don't yet. Either way, in two weeks you have a fixed quote and a plan — on one page, in writing.